There are three alternatives for obtaining online technical assistance 24 hours a day, 7 days a week.
First, you can search the knowledge base documents at: https://d2.parature.com/ics/support/default.asp?deptID=4258 (and then click on "Knowledge Base," "Blackboard 7.2 Knowledge Base," and the folder entitled "Students").
Second, you can submit an online ticket for written help at: https://d2.parature.com/ics/support/default.asp?deptID=4258
Third, you can participate in a live chat with a service representative online at: https://d2.parature.com/ics/support/default.asp?deptID=4258
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